Who are we?
Hi there! We know you're probably eager to get started with your online shopping, but before you do, we thought you'd like to know a little bit more about us.
Our story began in July 2021, when we opened our doors as Tsk Logistics to our very first clients.Our aim was to provide you with a fast, simple and affordable way, to buy your favourite brands and hard-to-get items and have them delivered straight to you from another country. We transitioned to Dropbox Courier in February 2022. Since then, we have grown from serving a few to serving hundreds of Dropbox customers.
When you create a Dropbox account, you aren't just fulfilling a need, you are also making the choice to be an integral part of our growing client club. All of our interactions are based on the solid belief that you, our clients, are the most important piece of our puzzle. Dropbox's services have been carefully tailored to meet your needs and we are constantly looking for innovative ways to improve your experience.
We know we didn't exactly reinvent the wheel but we like to think we made it more efficient and a lot more accessible and reliable for our fellow Jamaicans. We started out with two shipments per week, one sea and one air; and now we’re proud to have elevated to five flights per week, with our clients getting packages in as little as 2 business days. We hope you enjoy having the world at your fingertips as much as we've enjoyed making it possible for you. Welcome to our growing family! Dropbox will give you the freedom to access the world at your fingertips.
How it works?
Step 1.
Set up your account
Sign up online to create your Free Dropbox account. Check your email (inbox or spam) for an account activation link, then select "Verify Account". Login to your account and view the details of your new free Shipping address.
Step 2.
Start Shopping Online
Choose the address that best suits you (next day air shipping or sea shipping). Next, use your new shipping address along with the mailbox number to shop from your favorite online stores or give it to family and friends living overseas to send packages to you.
Step 3.
Send us Your Invoice- PRE-ALERT
Get your packages quicker by creating a Pre-Alert to fast-track package processing. After placing an order using your FREE U.S. address, Submit Pre-alert to let us know that your package is on its way to our Florida warehouse. This step is crucial in ensuring that packages are delivered and processed as smoothly and efficiently as possible.
Step 4.
Arrival Notification
Your packages will be delivered to our USA warehouse address and placed on the next available flight or ship to Jamaica, depending on the weight and size of the item. Each package will be entered into our database in order to give you timely location updates. On arrival, Dropbox will present your packages to Customs for clearance. Don't forget to upload your invoice to the app or your online profile for hassle-free clearance.
Step 5.
Get your packages
Once your packages are successfully cleared, we'll take them to your local Dropbox curbside pickup location to be updated and you'll receive a notification that they're ready for pickup or delivery. You may then schedule curbside pickup for your package in-store or schedule a delivery online to have your package delivered right to your door.
Dropbox Rates and Fees
Processing Fees
Standard package processing fee: $200 JMD per package from 6lbs onwards.
Handling fee: Packages with weight exceeding 15 lbs- $1500 JMD
Storage Fee: $150 per day for packages. NB: Effective 7 days after the package is ready for pickup or delivery.
Other Fees
Packages with Bad Shipping Addresses: $100.00 per package - Packages with missing mailbox numbers will be requested and shipped approximately 3-5 business days after the package is located.(Your personalized DROP#### will be available on your dashboard after signup.
TVs requiring safe bubble-packaging: Contact Us for an estimate
Barrel, E-container, D-container or Crate- Packing and Shipping: Contact Us for an estimate.
Packages shipped as weightless that exceed 150 lbs will be charged at a dimensional rate: Contact Us for an estimate
Please note: freight rates are subject to change without prior notice. Dropbox is not responsible for the client not reading or overlooking this advisory.
Customs Fees
Packages exceeding $100.00 USD (C.I.F.) will be subject to Customs Duty Charges; whether for personal or commercial use. For a personalized quote, use our calculator on your dashboard or download Jamaica Customs Mobile app: available on (App Store and play store).
Please Note: It is the Importer's responsibility to familiarize his or herself with all Regulatory Bodies and with the most recent Customs Regulations as it relates to the policies, procedures, import requirements, duties and taxes that may be applicable to importing packages into Jamaica.
Please note: All prices quoted on this page is in Jamaican Dollars.
For a personalized quote, use our calculator on your dashboard or Contact Us now!
Common FAQs
My children want to order a toy gun, is this allowed?
Toy guns are restricted, as they are deemed as a threat and can be used for illicit purposes. The requisite permit is needed for importing these items.
Can camouflage (military) clothing be imported?
This gear is for military purpose or use only. It will be deemed as an impersonation or a threat, if civilians are caught wearing this type of clothing.
What rate will I pay if my package weight falls in between weight categories?
Packages with weights not listed on the rate chart will be charged the next rate up. For example: A package weighing 1.5lbs will incur a charge of $500.
Can someone else use my address to order something online?
No. All updates and charges will go to your account. It will be more convenient for each person to have their own account. It’s free!
Will my shipment be eligible for customs duties?
Shipments with an invoice value of $100 USD and over are eligible to be charged customs duties. This means that if the total cost of your package exceeds this amount, you may be charged customs duties.
Why do I have to provide Dropbox Couriers with the invoices for my packages?
Dropbox Couriers has to declare to Jamaica customs the contents and value of each package entering the country through our service. If invoices are not provided, this will result in delays at customs and there is the possibility that the customs officer inspecting the shipment will assign a higher value to your package.
Which days do you ship?
We usually have a flight 3-5 times per week. After we have received your package,it’s updated at the warehouse; it is sent to Jamaica within a minimum of 1 to 3 days.
Why does my order show delivered to my Dropbox address but I don't see it in my Dropbox Account?
When your package shows "delivered" from your retailer, please allow up to 48 business hours for the warehouse to post it to your account.
We process packages in the order that they are received and because we receive hundreds of packages per day we aren't always able to post all packages to their respective accounts immediately or on the same day. Once updated to your account you will receive an email verification; In the meantime, please feel free to contact us if you have questions regarding the status of your package(s).
My package appeared to be opened when I received it, why is this?
All packages coming through Jamaica Customs are opened and inspected by a customs officer to verify that the invoice matches the contents of the package. They are then resealed using cello tape.
How long do I have to collect my packages?
You have 7 business days after it is ready for pick-up/delivery, before it attracts storage fees,and you have thirty (30) days before it’s auctioned to recover shipping charges.
What kind of items can I ship?
We'll carry almost anything; Legal.
Note that when shipping from the USA to Jamaica specific import regulations may prevent importation of certain items. Some items may also require a government-issued permit. So please contact us or Jamaica trade board or Ministry of Agriculture for additional information before shipping the item.
How to check if I have a Dropbox account and how to reset password?
You can check whether you have an account with us by trying to sign up with your email address on the registration page; If you see an error message that says "email already exists" then that means you already have an account with us and just need to reset your password; if you have forgotten it. Click the "I forgot my password,"link and follow the prompts and you'll be back in your account in no time.
Do I have to pay for delivery?
Yes, island-wide delivery starts at $600 JMD for most weights. Weightless Packages or those exceeding 50 lbs will attract an additional charge depending on the location.
To schedule a delivery, log into your account and click "Delivery Requests" once your items have cleared customs.
To create a delivery request, select a location and pick a time to see your shipping & delivery fees right there on the website or mobile app. We'll bring your packages right to your door!
How do I return an item?
Unfortunately, we do not ship items from Jamaica so we are unable to provide return shipping. You could consider using Fedex or a similar courier service to have your items returned to the US.
Where is my package?
We're sorry to hear that you haven't received your package yet. Please contact us via whatsapp or e-mail and one of our agents will investigate the issue for you. You'll need your Dropbox mailbox number, proof of delivery location and tracking number to submit your query.
Do you ship barrels?
Yes we do. We offer the option to pack and ship for you or pickup after packing is done. Please contact us for more information.
Can Dropbox make online purchases for me?
Yes we can. At 8% the cost of the item please send us the link for the items to receive an estimate prior to order.
What info do I need to collect a package at your office?
All you need to pick up your packages is a valid ID of the person collecting.
Help, I Can't Sign Up!
We can certainly help you with that. Please contact us and provide your email address and the following information to have your account fully updated:
Full Name
Address
Contact Number
TRN
Do You Deliver Outside Of Kingston/St. Andrew?
Yes we do. Thanks to our partnership with knutsford courier and zipmail (Jamaica Postal) we now deliver islandwide, right to your doorstep!
Get In Touch!
Copyright © 2021 All rights reserved | Powered by Think Appy